We are introducing a new Service Level Agreement. In basic terms, our commitment to all of our customers is the following:
If we don’t deliver on our commitments, then any delayed action executions will be free. You can read the details on our Service Level Agreement page.
This new Service Level Agreement is effective starting September 1, 2014.
In addition, in an effort to be completely transparent, we have set up a system status page. Similar to the system status pages for many other products, like Amazon Web Services, ours will give the current status for our various components. You can see the history of the last few days. If an event occurs, information will be posted there.